Terms of service.

Who we are

Mirai Trades builds websites and customer-communication systems for local trade businesses - custom websites, call answering, missed-call text back, lead follow-up and review collection. We are a sole-trader business operated from Basingstoke, United Kingdom. Contact: support@miraitrades.com.

These terms cover your use of this website and set out the ground rules for working with us. Using the site means you accept them.

Who our services are for

Our services are for businesses, not consumers - typically local trade businesses in the United Kingdom. By engaging us you confirm you are at least 18 and acting for a business.

Engaging our services

This website is information, not a contract. Booking a call costs nothing and commits you to nothing.

Any actual work - its scope, price, timescale and payment terms - is agreed in a written proposal between us before it starts. If anything in a proposal conflicts with these terms, the proposal wins for that project.

What we promise and what we don’t

We build every system with care and to the standard a professional would expect. But no honest agency guarantees business outcomes: we do not promise a specific number of calls, leads, bookings, reviews or search rankings. What our systems produce depends on your market, your reputation and your follow-through as well as our work.

Communication tools we set up (such as call answering and automated texts) operate automatically. They are configured carefully and monitored, but automated systems can occasionally mishear, misroute or misphrase. We fix issues promptly when flagged; we are not liable for the actions a customer of yours takes based on an automated reply.

Your responsibilities

When working with us, you agree to:

• Give us accurate information about your business, and tell us when it changes.
• Only supply content you have the right to use - photos, logos, reviews and text.
• Use the systems lawfully, including consumer-protection, marketing and data-protection rules that apply to your trade.
• Not use anything we build to send spam, mislead customers, or misrepresent who you are.

Intellectual property

This website and its content (text, design, graphics, code) belong to Mirai Trades. You may not copy or reuse it without permission.

For client work: you own your business content - your name, logo, photos, reviews and the words that describe your business. On full payment for a project, you own the website we build for you. We keep ownership of our underlying tools, templates, and know-how, and may reuse them across projects.

Suspension and ending the relationship

Either side can end a service arrangement as set out in its proposal. We may suspend or end a service early if it is being used unlawfully, if invoices go unpaid past their agreed date, or if continuing would put us at legal risk - we will tell you why in writing. On ending, you keep what you have paid for, and we hand over your content and your website files.

Limitation of liability

Nothing in these terms limits liability that cannot lawfully be limited (such as for fraud, or death or personal injury caused by negligence).

Beyond that: we are not liable for indirect or consequential losses - lost profits, lost opportunities, or business interruption. For any project, our total liability is capped at the amount you paid us for that project. For use of this website itself, which is free, we accept no liability beyond what the law requires.

The website and its content are provided as general information, not professional advice for your specific situation.

Third-party services

Systems we build rely on third-party platforms (hosting, telephony, scheduling, messaging). We choose them carefully, but we do not control them, and we are not responsible for their outages or changes. Where a platform requires its own terms to be accepted, we will point them out.

Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If something goes wrong, talk to us first at support@miraitrades.com - the honest conversation is quicker and cheaper than the legal one, and it is where we will always start.

Changes to these terms

If these terms change, the new version appears on this page with an updated date. Changes do not apply retroactively to work already agreed in a proposal.