Terms of service.

Who we are

Mirai Trades builds websites and customer-communication systems for local trade businesses - custom websites, missed-call text back, lead follow-up and review collection. We are Mirai Trades Ltd, a company registered in England and Wales (company no. 17425878), operating from Basingstoke, United Kingdom. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact: support@mirai-trades.com.

These terms cover your use of this website and the service you buy from us. Using the site, or paying for a plan, means you accept them.

Who our services are for

Our services are for businesses, not consumers - typically local trade businesses in the United Kingdom. By engaging us you confirm you are at least 18 and acting for a business.

Because you are buying as a business, the cancellation rights that consumers get when they buy online do not apply.

How the service works

We work on monthly plans. What each plan includes, and what it costs, is agreed with you before you pay - this website carries no prices. Your plan begins when your first payment clears.

After you pay, we send an onboarding form. It collects the details we need to build and to register anything in your name, such as a phone number. We cannot start until it comes back.

We aim to have your website live within 7 days of receiving your completed onboarding form. Where a plan includes a phone number, network registration usually takes another 2 to 3 working days and is outside our control.

The website is rented, not sold

This is the part people most often assume works the other way round, so we say it plainly. Your monthly payment rents you a working website and the systems around it. It does not buy the website.

We build it, we host it, we maintain it, and we keep ownership of the code, the design files and the underlying tools. They are never handed over, and no payment or length of service transfers them to you.

If your plan ends for any reason, the website comes down. We are not obliged to hand over the code, the design files, or a copy of the site in any form.

What is yours stays yours. Your business name, your logo, your photographs, your text, your customer records and your reviews belong to you throughout, and we return them to you on request when a plan ends.

Your domain name

Your web address is registered in your own name, in your own account, and you pay for it yourself. It is yours from day one and it stays yours if you leave us. We only ask for the access needed to point it at the site we build.

This is deliberate. It means your address never ties you to us, and you can take it to anyone else if you choose to.

Payment

All payments are taken by card through Stripe, our payment provider. Your first payment is taken when you join, and the same amount is taken automatically each month after that until the plan ends.

Where you prepay for several months at once, the discount that applies is the one we agreed with you in writing, and payment renews on the same cycle unless you tell us otherwise.

There is a minimum term of three months from your first payment. After that, the plan runs month to month.

Where we agree a separate build fee, it is stated in writing before you pay. We may waive it against your monthly plan, and where we do, the waiver depends on you completing the minimum term.

If a payment fails

Cards expire and accounts run short. If a payment fails, Stripe retries it automatically for up to 7 days and we will contact you.

If it is still unpaid after that, a £25 late fee applies and your website is paused until the account is settled. A paused website is not visible to your customers.

If we hear nothing from you and the account stays unpaid, we treat the agreement as ended by you, and the early-exit balance below falls due.

Our guarantee

We would rather refund you than keep money you are not happy to have spent. Two promises, both refunded in full to the card you paid with:

• If you are not blown away by what we show you at onboarding, tell us at that meeting or within 7 days of it, and we refund everything you have paid.
• Where your plan includes a launch campaign to your existing customers and enquiries, and you give us a usable list to send to, we refund everything you have paid if that campaign produces no replies at all.

Neither promise covers a change of mind later in the plan, and neither covers results that depend on your market, your reputation or your own follow-up.

Ending the plan

After the three-month minimum, you may end your plan at any time by giving us 30 days notice in writing to support@mirai-trades.com. Your plan runs, and is charged, to the end of that notice period.

If you end the plan before the minimum term is up, the balance falls due. That balance is what the build would have cost you outright, as stated in writing when you joined, less what you have already paid us. This is not a penalty. It is the cost of the work we did up front on the understanding that you would stay three months.

We may end or suspend a plan ourselves if it is being used unlawfully, if payment stays outstanding, or if continuing would put us at legal risk. We will tell you why in writing.

Whenever a plan ends, the website comes down, we return your own content on request, and your domain name remains yours.

Changes and support

Ordinary changes to your website are part of what your monthly payment covers. Email support@mirai-trades.com with what you need. Larger pieces of new work - a new section, a rebuild, something outside the plan - are quoted separately before we start.

What we promise and what we don’t

We build every system with care and to the standard a professional would expect. But no honest agency guarantees business outcomes: we do not promise a specific number of calls, leads, bookings, reviews or search rankings. What our systems produce depends on your market, your reputation and your follow-through as well as our work.

Communication tools we set up (such as automated texts and follow-ups) operate automatically. They are configured carefully and monitored, but automated systems can occasionally mishear, misroute or misphrase. We fix issues promptly when flagged; we are not liable for the actions a customer of yours takes based on an automated reply.

Your responsibilities

When working with us, you agree to:

• Give us accurate information about your business, and tell us when it changes.
• Only supply content you have the right to use - photos, logos, reviews and text.
• Use the systems lawfully, including consumer-protection, marketing and data-protection rules that apply to your trade.
• Make sure your customers have consented to the messages sent from your systems, and to the recording of calls where a plan includes it. These are your customers and your legal obligations, and we set the systems up to help you meet them.
• Not use anything we build to send spam, mislead customers, or misrepresent who you are.

Intellectual property

This website and its content (text, design, graphics, code) belong to Mirai Trades. You may not copy or reuse it without permission.

The same applies to the site we build for you, as set out above: we keep ownership of the code, the design, the templates and the know-how, and we may reuse them across projects. You keep ownership of your own business content and grant us permission to use it for the purpose of running your site and your systems.

Limitation of liability

Nothing in these terms limits liability that cannot lawfully be limited (such as for fraud, or death or personal injury caused by negligence).

Beyond that: we are not liable for indirect or consequential losses - lost profits, lost opportunities, or business interruption. Our total liability to you is capped at the amount you paid us in the twelve months before the claim arose. For use of this website itself, which is free, we accept no liability beyond what the law requires.

The website and its content are provided as general information, not professional advice for your specific situation.

Third-party services

Systems we build rely on third-party platforms (hosting, telephony, scheduling, messaging, payments). We choose them carefully, but we do not control them, and we are not responsible for their outages or changes. Where a platform requires its own terms to be accepted, we will point them out.

Where a plan includes usage billed by the minute or the message, such as call handling, we pass that cost on to you at what it costs us, and we tell you before it starts.

Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If something goes wrong, talk to us first at support@mirai-trades.com - the honest conversation is quicker and cheaper than the legal one, and it is where we will always start.

Changes to these terms

If these terms change, the new version appears on this page with an updated date. Changes do not apply retroactively to a plan already running.